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Online Care - Anytime You Need Us

Receive online treatment for common conditions in minutes.

Start Your Visit
Mother holding daughter and having a video call with a provider

Atención en Línea: En Cualquier Momento Que Nos Necesite

Reciba tratamiento en línea para condiciones comunes en minutos.

Empiece Su Consulta

Cottage Virtual Care

No appointment needed. No waiting room. Connect with a member of Cottage Virtual Care's team of doctors and nurse practitioners now for fast, online diagnosis of common conditions.

How Cottage Virtual Care Works

Log In

virtual care Login

Online Interview

Online Interview

Treatment In Minutes

Treatment within one hour

After entering your symptoms and health information, choose to have a member of Cottage Virtual Care's team of doctors and nurse practitioners review your results and respond with a treatment plan in minutes, or request an immediate face-to-face video visit. If appropriate, prescriptions will be sent to your preferred pharmacy.

Save Time and Money

Save Time and Money

  • Online Interview $29
  • Video Interview $29

COVID-19 Advisory

If you have COVID-19 symptoms (fever, cough or shortness of breath) or upper respiratory symptoms (sore throat, runny nose, nasal congestion), please use Cottage Virtual Care for an online diagnosis. Our clinicians will provide a Covid test referral, or refer you for an in-person evaluation if appropriate. If you are having severe breathing difficulties or a life-threatening emergency, please call 9-1-1 or visit the nearest emergency department immediately.

Common Conditions Treated

Cold, Sinus or Respiratory Infections, or Influenza (Flu)

Cold, Sinus or Respiratory Infections, or Influenza (Flu)

Stuffy or runny nose, cough, sore throat, headache, fever, muscle aches.

RESTRICTIONS: Available for ages 2 to 75 years old.

Hay Fever/Allergies

Stuffy or runny nose, sneezing, eye redness or itchiness of the eyes, ears, nose, or throat caused by allergies.

RESTRICTIONS: Available for ages 2 to 75 years old.

Cosmetic Services

Male Pattern Baldness

Cosmetic treatment of hair loss on the top or front of the scalp for men.

RESTRICTIONS: Available to males ages 18 to 75 years old.

Eye, Ear and Mouth Problems

Canker sore

Open sores inside the mouth that are often painful.

RESTRICTIONS: Available for ages 6 to 75 years old.

Cold sore or fever blister

Sores around the mouth with some burning and tingling before sores appear.

RESTRICTIONS: Available for ages 6 to 75 years old.

Cracks on the corner of the lips

Dry, red, or cracked skin in one or both corners of the mouth.

RESTRICTIONS: Available for ages 6 to 75 years old.

Impetigo

Red sores on the face that mainly affects infants and children.

RESTRICTIONS: Available for ages 6 to 75 years old.

Pink Eye (Conjunctivitis)

Redness, irritation, or drainage of the eyes.

RESTRICTIONS: Available for ages 2 to 65 years old.

Preventing cold sores

Medication to prevent cold sore for people with a previous diagnosis.

RESTRICTIONS: Available for ages 6 to 75 years old.

Stye (Bump or Bumps on the Eyelid)

A painful bump on the inside or outside edge of the eyelid.

RESTRICTIONS: Available for ages 2 to 65 years old.

Swimmer's Ear (Ear Pain)

Pain or itching of the ear.

RESTRICTIONS: Available for ages 2 to 65 years old.

Injuries and Pain

Burns (Minor)

Painful redness or blisters after sun exposure or contact with something hot

RESTRICTIONS: Available for ages 6 to 75 years old.

Low Back Pain

Pain in the lower back area that started within the past 12 weeks

RESTRICTIONS: Available for ages 18 to 65 years old.

Insects

Head Lice

An itchy scalp from small insects in the hair that lay tiny white oval shaped eggs (nits) that do not brush off

RESTRICTIONS: Available for ages 1 to 75 years old.

Tick Bite

A bullseye-shaped rash, fever, aches, and fatigue in the days or weeks after a tick bite

RESTRICTIONS: Available for ages 5 to 75 years old.

Female Health

Female Bladder Infection (Urinary Tract Infection)

Pain, burning, or feeling of having to urinate more often

RESTRICTIONS: Available to females ages 18 to 75 years old.

Vaginal Yeast Infection

Itchiness, burning, and redness with thick, white discharge in the vaginal area

RESTRICTIONS: Available to females ages 18 to 75 years old.

Medication Refills

Epi Pen Refill

Epi Pen refill for current patients

RESTRICTIONS: Available for ages 4 to 75 years old. Cottage Health patients only.

Medication Refill for Mild or Exercise Induced Asthma

Asthma medication refills for current patients diagnosed with exercise induced or mild asthma

RESTRICTIONS: Available for ages 6 to 75 years old. Cottage Health patients only.

Refill Current Oral Birth Control Medication

Refill of birth control pills for current patients

RESTRICTIONS: Available to females ages 18 to 40 years old. Cottage Health patients only.

Medication to Prevent Illness or Infection

Influenza (Flu) Prevention

Find out if you need medicine to prevent influenza (flu)

RESTRICTIONS: Available for ages 1 to 75 years old.

Pertussis (Whooping Cough) Exposure

Medication to prevent pertussis after close contact with a person with the illness

RESTRICTIONS: Available for ages 1 to 75 years old.

Quit Tobacco

Quit Tobacco

Medication and nicotine replacement options to become tobacco-free

RESTRICTIONS: Available for ages 18 to 75 years old.

Sexual Health

Sexually Transmitted Diseases (STDs)

Possible exposure to a sexually transmitted disease (STD)

RESTRICTIONS: Available for ages 18 to 75 years old.

Skin and Nail Conditions

Acne

Skin condition that includes whiteheads, blackheads, red, or pus-filled bumps (pimples)

RESTRICTIONS: Available for ages 12 to 75 years old.

Athlete's Foot

Burning rash with cracked skin, blisters, or crusts on the feet

RESTRICTIONS: Available for ages 2 to 75 years old.

Diaper Rash

Red rash on the skin in the diaper area

RESTRICTIONS: Available for ages less than 3 years old.

Eczema

Itchy rash of the skin with a red, scaly, or crusty appearance not caused by direct contact with an irritant

RESTRICTIONS: Available for ages 1 to 75 years old.

Ingrown Toenail

Pain, redness, and swelling caused by the toenail growing into the skin

RESTRICTIONS: Available for ages 1 to 75 years old.

Jock Itch

Red, itchy, ring-shaped, or circular rash on or near the genitals

RESTRICTIONS: Available for ages 2 to 75 years old.

Ringworm (fungal skin infection)

Red, itchy, circular rash or discolored patches anywhere on the body

RESTRICTIONS: Available for ages 2 to 75 years old.

Rosacea

Skin condition that includes redness, flushing, red lines or patterns, or small red bumps on the face

RESTRICTIONS: Available for ages 12 to 75 years old.

Shingles

Painful red blisters or crusts usually located on one side of the body

RESTRICTIONS: Available for ages 18 to 75 years old.

Skin Irritation (Contact Dermatitis)

Itchy, red rash caused by contact with an irritant such as poison ivy, other plants, or chemicals

RESTRICTIONS: Available for ages 1 to 75 years old.

Unknown or other skin condition

Symptoms affecting the skin or nails

RESTRICTIONS: Available for ages 2 to 75 years old.

Stomach Problems

Constipation and/or Diarrhea (Irritable Bowel Syndrome)

Stomach pain and bloating with constipation or diarrhea

RESTRICTIONS: Available for ages 18 to 50 years old.

Heartburn or Acid Reflux (GERD)

Burning pain between the stomach and throat often leaving a bitter taste in the mouth

RESTRICTIONS: Available for ages 18 to 65 years old.

Travel Medication

Motion Sickness Prevention

A general ill feeling caused by motion (e.g. car or sea sickness)

RESTRICTIONS: Available for ages 2 to 75 years old.

Frequently Asked Questions

General Information

What is Cottage Virtual Care?

Cottage Virtual Care is an easy way to be treated for common conditions. You can find out how the service works here.

What Can I Be Treated For?

You can be diagnosed and treated for a variety of common conditions through Cottage Virtual Care. See the full list here.

Who Can Use Cottage Virtual Care?

Anyone over 18, and located in California, can create an account. You can also add adult dependents and minor children to your account. Visits for minor children must be completed by a parent.

Hours and Timing

When is Cottage Virtual Care Available?

You can complete an online telemedicine eVisit at any time. Our telehealth providers will respond 24/7.

How Soon Will I Get a Response?

If you do not receive a treatment plan within one hour, you will not be charged for the Cottage Virtual Care eVisit.

How Long Does an eVisit Take?

Each eVisit takes about five minutes to complete and submit. The total number of questions you answer will depend on your condition.

Diagnosis and Treatment

Who Makes the Diagnosis?

Once you've answered all the interview questions, a licensed nurse practitioner (NP) or doctor (MD) will review your symptoms, make a diagnosis, and develop your treatment plan.

What If You Can’t Provide a Diagnosis?

We do our best to treat you online, but not every condition can be treated via Cottage Virtual Care. If your health concern cannot be addressed through Cottage Virtual Care, our telemedicine provider will assist you with other medical care options. If this is the case, you will not be charged for your Cottage Virtual Care eVisit.

Prescriptions

Can I Get a Prescription?

Cottage Virtual Care providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. Cottage Virtual Care is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

How Can I Get My Prescription Filled?

If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.

Will My Prescription Be Covered By My Insurance Policy?

Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling Cottage Virtual Care support at (805) 246-7774.

Cost and Insurance

How Much Does an eVisit Cost?

Cottage Virtual Care costs vary depending on your preferred visit method:

• Online Health Interviews: $29

• Video Interviews: $29

Online health interviews are $29 - similar to an insurance co-pay. You can pay with a credit card or a health savings account (HSA) card.

Is My eVisit Covered By Insurance?

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

Do You Take Medicare?

Medicare patients are welcome to use Cottage Virtual Care; however, your eVisit is not currently reimbursable.

Records and Security

Is My Personal Information Safe?

All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I Have Access to Records of My eVisit(s)?

Yes. You can access your eVisit records at any time through your account.

Will My Provider Know I've Done a eVisit?

If you are a Cottage Health patient, your eVisit records will be saved as part of your medical record. If you want to share your records with a physician outside of Cottage Health, you can print or email your records. Or call (805) 246-7774 to have us send a copy of your Cottage Virtual Care records to your provider.

Technology

What Browsers Do You Support?

Cottage Virtual Care requires you to use a modern browser to ensure your data is secure and your experience is positive. You can use any of the following browsers for your eVisit: Internet Explorer 11 or newer, Chrome, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.

How Can I Access Cottage Virtual Care?

You can access Cottage Virtual Care from any web-enabled device – smartphone, tablet, laptop, or desktop.

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Need Help? Call us at 805-246-7774